FAQs – IL NIDO S.U.R.L

Honeys

The honeys offered on www.nidodeiventi.com come from apiaries owned and operated by beekeepers located primarily in Garfagnana, in the heart of the surrounding territories of the Tuscan Apennines. Each year, we select exceptional honeys from our network of artisan beekeepers, produced with practices mindful of the natural cycles of the bee, to present and market them under the Nido dei Venti brand.

Yes. Our honeys are subject to independent analyses carried out by Eurofins to verify their botanical identity, sensory profile, and several quality parameters such as moisture, enzymatic activity, HMF, acidity, sugars, and pesticide screening.

These analyses confirm the typicality of each honey: acacia for its clear, sweet, and floral profile; chestnut for its amber, woody, spicy, and more intense character. The pesticides tested for were not detected in the screening performed.

This approach reflects our commitment to offering traceable, transparent honeys that are true to their floral origin. Documents are available upon request by email at nidodeiventi@gmail.com

It is said that raw honey has virtually no expiration date. As a historical example, honey thousands of years old, discovered in Egyptian pyramids, was found to still be edible. This exceptional preservation capability is explained by honey's inherent properties.

Low moisture content
Honey contains less than 18% water, which prevents the survival and proliferation of microorganisms.
High sugar content
Rich in glucose and fructose, it creates an unfavorable environment for bacteria by absorbing available water.
Natural acidity
With a pH between 3.2 and 4.5, honey limits the development of microorganisms.
Hydrogen peroxide production
Natural enzymes generate hydrogen peroxide, enhancing its antibacterial properties.

At Nido dei Venti, this date primarily meets European regulatory requirements (Italy, Monaco) and a commitment to quality.

Regulatory aspect: European legislation requires a best-before date (DDM) to be indicated on food products. Honey is no exception, even though it naturally keeps for a very long time.

Quality: Raw honey does not truly expire, but its characteristics can change over time depending on storage conditions. Its texture may crystallize, its color may slightly change, or its aromas may subtly shift – natural phenomena that do not alter its quality.

Crystallization is a natural phenomenon that often occurs in raw honey, due to glucose, especially when stored in cold temperatures. It does not alter its quality or consumption in any way.

To liquefy it, simply warm it gently in a bain-marie at less than 40°C, to preserve its nutritional value and enzymes.

To properly store raw honey long-term, just follow a few simple rules:

Avoid direct sunlight: keep honey in a dark place to preserve its color and taste.
Store it at room temperature: there's no need to put it in the refrigerator, as this speeds up crystallization.
Use a tightly sealed container: honey easily absorbs moisture, so always close the jar hermetically.

Yes, but it is still rare: honey allergy is generally due to traces of pollen it contains, more rarely to bee proteins. It mainly affects people already allergic to pollen, with reactions ranging from simple irritations to more marked allergic symptoms depending on sensitivity.

It can be said that raw honey has a very long shelf life and almost no expiration date. Thanks to its low water content, high sugar content, acidity, and natural properties, it withstands time well if stored correctly.

However, its taste and texture can evolve. It is therefore important to store it under good conditions: in a dark place, at room temperature.

Properly stored, honey retains its qualities and allows you to fully enjoy its nutritional benefits. Nido dei Venti food products come from the estate or from selected partner producers, then marketed by IL NIDO S.U.R.L. Manufacturing, processing or packaging operations are carried out by partner professionals in accordance with applicable requirements.

Candles

Nido Dei Venti candles are made from natural beeswax, selected for its quality, texture, and even burn. Each piece is designed as a home decor object with a sober and timeless aesthetic.

Beeswax is one of the hardest natural waxes, with a relatively high melting point between 62 and 65°C. To promote a more even melt and a more consistent burn, our formula includes 8% unscented coconut oil. This balance allows us to preserve the natural qualities of beeswax while optimizing the burning experience.

Beeswax naturally has a sweet and warm scent with delicate honeyed notes. Depending on the version, some candles may also incorporate a subtle fragrance composition.

Burn time varies by candle size, but beeswax is known to burn slowly and evenly. We estimate an average of 60 hours for our candle.

As beeswax is a natural material, slight variations in shade may appear from one production run to another. This is part of the product's authentic character.

When used correctly, beeswax offers a clean and steady burn.

Beeswax is a natural material appreciated for its quality and even burning.

Product Quality

All our products come from Tuscany (Garfagnana region) and Italy in general. We work with small local producers and cooperatives to harvest Nido dei Venti products on our land.

Volume orders are possible subject to stock availability, please contact us regarding this matter, specifying your requirements.

Orders

It is possible to cancel or modify an order before it is shipped. To do so, simply contact us with your request. This includes changes to the delivery address, size, and color, as well as adding or removing an item. You can request to cancel or modify your order as long as it has not yet been prepared or shipped.

Once the order has been prepared, handed over to the carrier, or shipped, it can no longer be canceled or modified. However, you can request a return after receipt, in accordance with the conditions outlined in our return policy.

For any request, please contact us promptly with your order number.

Yes, you can request an invoice by selecting the "Request an invoice" option when confirming your cart, then filling in the requested billing information. The invoice will be sent by email once the order is confirmed.

We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.

If you have an account, log in to track your order status.

Otherwise, this information is not accessible online — please contact us directly by message at +36.80.8664.68 or by email at nidodeiventi@gmail.com.

Please note that tracking information may take up to 48 hours after shipping confirmation to become available. If tracking remains unavailable after this time, our customer service team is at your disposal.

If your order cannot be shipped in a single delivery, items will be sent to you in multiple shipments. You will be informed of the progress by email.

The "processing" status indicates that your order is currently being prepared for shipment. During this stage, no changes can be made.

We currently deliver to the Principality of Monaco and its neighbouring communes, as well as to Japan.

Our collaboration with carriers provides for a period of 7 days from the delivery date, during which our teams can initiate a search or file a claim with the carrier.

Beyond this period, no action can be taken. We also specify that the House cannot be held responsible for packages declared delivered to the address associated with your order, in case of loss or theft.

For any further information, our Customer Service is at your disposal, please contact us at the following address: nidodeiventi@gmail.com.

Can I return my order? : Yes, returns are accepted within 14 days of receipt of your order, for orders delivered in Monaco and Europe. To be eligible for a return, the product must be unopened, unused, complete, in its original packaging and in perfect resalable condition. For reasons of hygiene, food safety and preservation, we cannot accept returns of products that have been opened, unsealed, used, damaged or incomplete.

Which products cannot be returned? : Opened or unsealed honeys, balms or food products cannot be returned.
Candles that have been used, burned or damaged cannot be returned.
Customized products, made to order, gift cards, as well as any product that is no longer in its original condition cannot be returned.

How to request a return? : To request a return, contact us within 14 days of receiving your order, indicating your order number and the reason for your request.

After validation of your request, we will provide you with the return instructions. Please do not return your order without prior confirmation from us.
Who pays for return shipping? : Return shipping costs are the responsibility of the customer, except in the event of an error on our part or a damaged product received.
We recommend using a tracked shipping method. Nido dei Venti cannot be held responsible for returned packages lost or damaged during transit.

When will I be refunded? : Once the return is received and inspected, we will inform you of the acceptance or rejection of the refund. If the return is accepted, the refund will be made to the payment method used for the original order. Original delivery charges are not refundable, except in the event of an error on our part or a defective product.

Shipping to Japan

Yes. We ship orders to Japan using UPS Tracked Delivery to Japan. The estimated delivery time is 7-14 business days after dispatch.

Shipping to Japan is charged at a flat rate of €28.00 EUR.

All payments are processed in Euros (EUR).

If an amount is displayed in Japanese Yen, it is for reference only. The final amount charged may vary depending on the exchange rate and fees applied by your bank or card issuer.

Customs duties, import taxes, customs clearance fees, or carrier handling fees are not included in the product price or shipping costs.

These fees may be requested at the time of delivery by Japanese customs authorities, UPS, or the local carrier.

Any customs duties, taxes, and import fees are the responsibility of the customer.

No. For customs and regulatory reasons, all orders are declared accurately, based on the actual value of the products and the order information.

Returns from Japan may be accepted within 8 calendar days of delivery, only for unopened, unused, undamaged, sealed products in their original packaging.

Unless the item is defective, damaged during delivery, or there was an error on our part, return shipping costs are the responsibility of the customer. Original shipping costs, customs duties, import taxes, customs clearance fees, carrier fees, and other import-related charges are non-refundable.

Our collaboration with carriers provides for a period of 7 days from the delivery date, during which our teams can initiate a search or file a claim with the carrier.

Beyond this period, no action can be taken. We also specify that the House cannot be held responsible for packages declared delivered to the address associated with your order, in case of loss or theft.

For any further information, our Customer Service is at your disposal, please contact us at the following address: nidodeiventi@gmail.com.